سياسة الإستبدال والإسترجاع

At "Svestroz," we are keen to provide a comfortable shopping experience for our valued customers. Therefore, we offer an easy and flexible system for returning and exchanging products purchased through us. Here are the terms and conditions of the exchange and return policy: Exchange: Damaged Product: If you receive a damaged product, "Svestroz" bears the full shipping costs for its return, provided that the product is unused and remains in its damaged condition. If the product is damaged during use, "Svestroz" guarantees an exchange within the warranty period, provided that the damage is not due to misuse (such as scratches, breakage, or cuts). Return: How to apply: You can submit a return request directly through the customer service WhatsApp number 966530028484. Return Conditions: Local Return: You can return any non-damaged product in its original condition if you are not satisfied within 14 days from the date of receiving the order. Return shipping costs are free, and only the product value will be refunded. International Return: If you are not satisfied with the product, you can return it within 14 days from the date of receipt. The customer bears the international return shipping costs, deducted from the product value. Refunds for international orders are processed within 14 days from the purchase date. If you wish to cancel the order or return the product after 14 days, a fixed discount coupon will be issued with the deduction of return shipping fees, and you can reorder again. Product Condition: Returned products must be in their original and intact condition, with the original packaging. Return Procedures: A return slip will be sent to you, and you must deliver the slip along with the products to the nearest branch of our approved shipping company to complete the return process. Shipping Fees and Cash on Delivery Service: Shipping fees paid with the order are non-refundable in case of return. Cash on delivery service fees are non-refundable. Special Offers: If products purchased under offers like "Buy 1 + Get 1 Free" are returned, both products in the offer must be returned for the return to be accepted. Only one product from the offer cannot be returned. Documentation: A order number or purchase invoice from the online store must be provided to complete the return process. Specified Period for Exchange and Return: Return Period: The customer can return the product in its original condition within 14 days from the date of receiving the shipment. Refund Process: If payment was made via credit card or bank transfer, the amount will be refunded after the product arrives at "Svestroz" and its condition is verified. The refund process to your bank account may take 14 working days if paid by bank or upon cash on delivery payment. For credit card payments, the refund process may take 20 days. Order Cancellations: If the order is canceled by the customer or the shipment is refused, the amount will be refunded within 14 days from the date we receive the returned product. Changes to Pending Orders: If the order is being prepared or is ready for shipment, "Svestroz" may not be able to modify the order or products. However, the customer has the right to request cancellation or refuse to receive the shipment after it arrives. The amount will be refunded once the return reaches "Svestroz" warehouses within the specified period. We are at your service. Svestroz